HOLIDAY #TBT: This is a public service announcement-- with guitar!

Actually, no there aren't any guitars or the Clash involved but the information is still valid. In this #TBT to 2013, I talk about what happens when your packages aren't delivered on time. Did you know it is a federal mandate that if a USPS, UPS or Fed Ex specify an arrival date and it DOESN'T get to it's destination on time, you can ask for your money back? Yep. Check out the video below: 

Hitha Herzog looks pensively and fondly at her past TV segments for this week's #Holiday2016 #TBT. 

Hitha Herzog looks pensively and fondly at her past TV segments for this week's #Holiday2016 #TBT. 

Retail Analyst and Chief Research Officer, Hitha Herzog joins TODAY Show to talk about your consumer rights when it comes to sending packages during the holidays.